Read this email for information on next steps.
Due to a personal emergency on the creative team, we have had to cancel tonight's performance of Galileo. We know you've been looking forward to this performance, and we're so sorry for the inconvenience. A cancellation is a big step to take, and we wouldn't do it if it weren't absolutely necessary. We thank you in advance for your understanding and patience!
As a ticketholder, you have the following options:
OPTION ONE: Exchange to any other weeknight performance in the run (Tuesdays, Wednesdays, Thursdays, Fridays, or Sunday evenings) in your same seating zone for free.
OPTION TWO: Exchange into a weekend performance during the run (Saturday matinee, Saturday evening, Sunday matinee) and pay the difference in price between your preview ticket and your new ticket(s).
OPTION THREE: Convert your ticket(s) into a tax-deductible donation.
OPTION FOUR: Request a refund for your ticket(s).
Button not working? You can try copying and pasting this link into your browser's address bar:
https://berkeleyrep.wufoo.com/forms/galileo-may-8-cancellation-form/
YOU MUST MAKE YOUR SELECTION BY SUNDAY, MAY 26
Inventory for this show is selling quickly, so to make sure you get seats, you'll need to get your exchange request in as soon as possible. If we haven't heard from you before Monday, May 27, we will automatically convert your ticket(s) into a refund. If we cannot automatically refund you, we may need to issue a check for the amount of your tickets which will take extra time.
IF POSSIBLE, PLEASE USE THE ABOVE LINK TO MAKE YOUR SELECTION RATHER THAN CALLING OR EMAILING OUR BOX OFFICE DIRECTLY
Due to the large number of patrons affected by this cancellation, the fastest and most effective way to address your reticketing is through the form link above. If you need additional assistance, you may call the Box Office at 510 647-2949, though you may experience longer than usual wait times.
THANK YOU FOR YOUR UNDERSTANDING, AND WE HOPE TO SEE YOU AT A FUTURE PERFORMANCE OF GALILEO!