Having trouble viewing this email?  |  View in browser

Important information about your tickets to COME FROM AWAY

Come From Away Banner

Dear Patron,

Overture Center is committed to the safety of our guests, resident organizations, artists, volunteers and staff. In response to the current health situation, many shows are being rescheduled, including COME FROM AWAY (originally scheduled for AUG 4-9, 2020).

COME FROM AWAY has been rescheduled for SEP 7-12, 2021

Your ticket(s) will be valid for the same day of the week and time of your original performance.

If the new date works for you, no action is required. Please hold on to your tickets as they are still valid. We’ll see you at the show!

If the new date does NOT work for you, you have options:

    1. Exchange your tickets for a different performance of COME FROM AWAY.
    2. Receive a gift certificate* in the amount of your tickets. The gift certificate has no expiration and can be used to purchase tickets to a future Overture show.
    3. Donate the value of your tickets** as a tax-deductible gift to Overture Center to support our virtual and future programming.
    4. Request a refund*** for your ticket(s).

    Your next steps:

    • If you’d like to exchange your tickets, email tickets@overture.org and let us know your preferred date and time.
    • To convert the value of your tickets into a gift certificate, donate the value of your tickets, or receive a refund, please submit your preference via the form below by 5 pm CT on SEP 9, 2020. 

    - If you want a refund and need the credit to go onto a different card than the one used for the original payment, please email us at tickets@overture.org with a phone number to reach you at and a representative will call you for your new credit card information.

    • If our team has not heard from you by 5 pm CT on SEP 9, 2020, we will assume your new date works for you. Should you need to make changes to your tickets after that date, please contact us via email for assistance.

    Broadway Across America by American Family Insurance

    Thank you to our season sponsors.

    Subject to availability. The difference in price must be paid when exchanging into a higher priced performance or seating location.

    *The deadline to request a Credit is Wednesday, September 9, 2020. Credits in the form of a gift certificate will be issued when you select the “Credit to be used for a future performance at Overture” option in your form submission. Gift certificates will be created for applicable accounts on or about September 14, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service fees. Gift certificates are not redeemable for cash, and are only redeemable (in whole or in part) towards the purchase of tickets for Overture Center performances (including season subscriptions, additional subscription tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the gift certificate will require an additional method of payment for the balance due. Gift certificates will be usable until redeemed in full pursuant to these Terms and Conditions. Selecting the “Credit to be used for a future performance at Overture” option to receive a Credit in the form of a gift certificate instead of a refund or exchange into another performance, and the Credit is applied to you in the form of a gift certificate, a refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Overture Center for the Arts. Overture Center for the Arts is not responsible for the ticketing practices put in place by secondary ticket providers.

    **The deadline to donate the value of your ticket is Wednesday, September 9, 2020. Overture Center for the Arts is a 501(c)(3) nonprofit institution and relies on both ticket sales and contributed revenue for all operational needs related to its community mission. Overture Center will send you a tax receipt by January 31, 2021. Please contact Overture Center directly should you have any questions regarding your receipt. Selecting the “Donate the value of my tickets to Overture Center” option on the form instead of a gift certificate credit, refund or exchange into another performance constitutes acceptance of these Terms and Conditions. Once you have made this selection and the donation is applied, that refund is deemed to have been paid to and received by you.

    ***The deadline to request a refund is Wednesday, September 9, 2020. If you elect to receive a refund in lieu of an exchange, our team will refund the face value of your tickets to your original method of payment on or about September 14, 2020. Your refund should post to your account within 30 business days. If the original method of payment was check or cash, you will be sent a check to the address on your account, please allow up to eight weeks for processing. If your original method of payment is no longer valid, you will receive a check by default, made out to the account holders name. Refunds are only available for tickets purchased directly through Overture Center for the Arts. Overture Center for the Arts is not responsible for the ticketing practices put in place by secondary ticket providers.


    Update your email preferences here.
    If you no longer wish to receive our updates, please click to be removed.

    Please do not respond to this email. Click here if you are having trouble viewing this email.

    Overture Center for the Arts
    201 State Street, Madison, WI 53703
    608.258.4141

    © 2019 Overture Center for the Arts. All rights reserved.

    Support
    About
    Programs