IMPORTANT! GOT DIGITAL TICKETS? Do not print or screenshot! Log-in to wallet.grandtheater.org before the show and present the QR code to the ticket scanner. Be sure to complete any ticket-sharing in advance. This is especially important if people in your party have seats in a different section and need to reference the ticket for seating questions. If you experience any issues with accessing your digital tickets, visit the Will Call booth in The Great Hall.

WHEN SHOULD I ARRIVE?  Doors open to the Great Hall lobby and bar one hour before showtime (6:30 PM). We recommend giving yourself ample time to park, go through security, and purchase a beverage before the show begins.

WHERE SHOULD I PARK? Free street parking is available surrounding The Grand Theater. Parking is also available in lots at the 500 block of Jefferson Street, the Jefferson Street Ramp, the parking ramps connected to the former site of the Wausau Mall. Accessible parking is found on the north side of Jefferson Street next to the venue, and in The Grand’s attached parking lot.

WHERE CAN I PICK UP OR MAKE CHANGES TO MY TICKETS? The Grand moves its Ticket Office to the Great Hall one hour prior to showtime. Or contact us during regular business hours 9:00 AM - 5:30 PM Monday through Friday at 715-842-0988. Please note these tickets are non-refundable.

WHAT SHOULD I EXPECT IN TERMS OF SAFETY PROTOCOLS? The Grand Theater has implemented a security screening system for patrons attending events at The Grand. Bags and persons may be subject to search upon entry. Firearms or other weapons are prohibited, including pocket knives. Learn more HERE. Please note that smoking/vaping is prohibited inside the venue.

IS THERE AN INTERMISSION? Yes, there will be a 20 minute intermission.

WILL THERE BE STROBE OR HAZE? Yes, strobe and haze will be used.

MAY I TAKE PHOTOS? Permission is always at the discretion of the artist. For this show, photos are permitted, with no flash.
Cameras with detachable lenses/external flashes are prohibited.

WHERE CAN I PURCHASE A BEVERAGE? Bars in the Great Hall and Greenheck Lounge open with the doors at 6:30 PM. The Wolf Lounge balcony bar is available when the theater "house" opens, around 30 minutes before showtime.  All bars will remain open through intermission. You may take these purchased, covered drinks (can, bottle, or cup with lid) into the theater to enjoy during the show. No carry-ins are permitted.

ARE YOUR BUILDING AND PROGRAMMING ACCESSIBLE? The main floor and the lower balcony, including the restrooms, are accessible. An elevator is located inside the Great Hall. Different assistive hearing devices are available - ask staff or a volunteer prior to the show - including neckloops for patrons using hearing aids with t-coil technology (also called "T-switch" or "telecoil").

DO YOU HAVE A COAT CHECK? Yes, free of charge in the Great Hall. Booster seats are also available; ask an usher for assistance.

WHAT IS YOUR INCLEMENT WEATHER POLICY? All performances will go on as scheduled, regardless of weather. For more information visit our Ticketing FAQs HERE.

WHAT IF I NEED HELP? If you have pressing needs at the show, don’t hesitate to locate venue staff/ushers for help. If you have a question, comment, compliment, or suggestion for us, please contact us HERE.

The Grand is committed to providing a safe, comfortable, and enjoyable entertainment experience. Our guests have a right to expect an environment where they will be treated in a consistent, professional, and courteous manner by all theater personnel. Check out our Guest Code of Conduct for more on how you can make your theatre experience enjoyable for all!

For more information on what to expect at The Grand, visit grandtheater.org.